Privacy policy
Privacy Policy
Effective Date: 10 February 2025
Based Preppers ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit basedpreppers.co.uk or make a purchase from our store.
1. Data Controller
The data controller responsible for your personal data is:
Based Preppers
Email: sales@basedpreppers.co.uk
If you have any questions about this policy or how your data is handled, please contact us using the email above.
2. Information We Collect
We only collect the minimum information required to process your order and provide customer support.
This may include:
Order Information
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Name
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Email address
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Shipping address
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Payment confirmation details
Payment information is processed securely by third-party payment providers. We do not store full payment card details on our servers.
Customer Support Information
If you contact us for support, we may store:
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Your email address
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Details of your enquiry
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Order information required to resolve the issue
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing
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To process and deliver your orders
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To communicate order confirmations and shipping updates
Customer Support
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To respond to enquiries
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To assist with returns, refunds, or warranty claims
Legal and Security Compliance
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To prevent fraud
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To comply with legal and regulatory obligations
We do not send marketing emails or promotional messages unless you explicitly opt in.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process personal data:
Contractual Necessity
Processing is necessary to fulfil orders placed through our website.
Legal Obligation
We may retain and process certain data to comply with UK tax, accounting, or regulatory requirements.
Legitimate Interests
We may process limited data to prevent fraud, maintain website security, and operate our business efficiently.
Consent
If optional communications are ever offered, they will only be sent with your explicit consent.
5. Data Sharing
We do not sell, rent, or trade your personal information.
We only share information when necessary to operate our business, including with:
Payment Providers
To securely process payments (e.g., PayPal or other payment processors).
Shipping Carriers
To deliver your orders.
Legal Authorities
Where required to comply with applicable laws or prevent fraud.
All third-party providers are required to handle your data in accordance with applicable data protection laws.
6. International Data Transfers
Some of our service providers (such as payment processors or ecommerce platforms) may process data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are used, such as Standard Contractual Clauses or equivalent legal mechanisms to ensure your data remains protected.
7. Data Retention
We retain personal data only as long as necessary for legal and operational purposes.
Typical retention periods include:
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Order records: retained for up to 6 years to comply with UK tax and accounting regulations.
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Customer support communications: typically retained for up to 12 months.
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Return or warranty records: retained for the duration of the relevant claim or legal requirement.
After this period, personal data is securely deleted where possible.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data
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Request restriction of processing
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Object to certain types of processing
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Request transfer of your data to another provider (data portability)
To exercise any of these rights, please contact us at:
We will respond to requests in accordance with applicable data protection laws.
9. Cookies
Our website uses only essential cookies necessary for basic functionality.
These may include:
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Shopping cart functionality
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Security and fraud prevention
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Basic site operations
We do not use tracking cookies for analytics, advertising, or behavioural profiling.
You can control cookies through your browser settings, although disabling essential cookies may affect the functionality of the website.
10. Security
We take appropriate technical and organisational measures to protect personal data, including:
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SSL encryption for secure data transmission
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Restricted access to customer data
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Secure payment processing through PCI-compliant providers
While we take reasonable precautions, no online system can guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
Any updates will be published on this page with an updated effective date.
12. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
13. Contact
For any questions about this Privacy Policy or how we handle personal data, please contact: