Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the information below.

Your Right to Cancel (Online Orders)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

If you cancel your order within this period:

• You must notify us within 14 days of receiving the item

• You then have 14 days to return the item to us

Items must be returned in a condition suitable for resale. You may inspect the item as you would in a shop, but if the item has been used beyond this, we may make a deduction from your refund to reflect any reduction in value.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Change of Mind Returns

In addition to your statutory rights, we accept returns for change of mind within 30 days of receiving your order.

To qualify:

• Items must be returned in original condition

• Items should include all packaging and accessories

• Return shipping costs are the responsibility of the customer

Refunds will be issued once the returned item has been received and inspected.

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible.

Under the Consumer Rights Act 2015:

• You may be entitled to a repair, replacement, or refund

• Faults reported within 30 days of delivery may qualify for a full refund

• After this period, we may offer a repair or replacement before issuing a refund

For faulty items, we will provide a prepaid return shipping label where appropriate.

Refunds

Once your return has been received and inspected, your refund will be processed.

Refunds are issued to the original payment method and typically processed within 5–10 working days.

For cancellations made under the Consumer Contracts Regulations, we will refund the full purchase price including the standard delivery cost.

Returns Process

To start a return, please email us at sales@basedpreppers.co.uk or use our Contact page.

Please include:

• Your order number

• Details of the item you wish to return

• Photos if the item is faulty or damaged

We will then provide instructions on how to return your item.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items that have been used beyond reasonable inspection

• Items returned in an unsellable condition

• Items damaged due to misuse or improper handling

Contact Us

If you have any questions about returns or refunds, please email us at sales@basedpreppers.co.uk or use our Contact page.